SSL certificate provisioning fails — DNS verified but cert never issues

Support
1

Site name: effulgent-blancmange-12f449
Custom domain: 365archive.com

DNS verification passes successfully (green checkmark) every time
I click the button, but the certificate never provisions and reverts
back to “Waiting on DNS propagation” after refreshing.

Also getting: “We could not provision a Let’s Encrypt certificate
for your custom domain.”

DNS records on Gabia:

  • A @ → 75.2.60.5
  • CNAME www → effulgent-blancmange-12f449.netlify.app.

Please manually trigger SSL provisioning.

2

Hi, any update on this? Still seeing the same error after multiple retries.

Latest status:

  • DNS verification passes successfully (green checkmark)
  • Click “Provision certificate” → reverts back to red error: “We could not provision a Let’s Encrypt certificate”
  • Tried again today (April 27) — still failing

Could you check if there’s a rate limit issue on my account, or if there’s something on the Netlify side I should be aware of?

Thanks!

4

Hey @sanshiro_linne :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!