SSL certificate provisioning fails — "certificate parameter is required when updating an existing certificate"

Support
1

Hi Netlify Support,

I’m unable to provision a Let’s Encrypt SSL certificate for my custom domain. DNS verification passes successfully, but clicking “Provision certificate” returns the error: “certificate parameter is required when updating an existing certificate”.

I’ve tried removing and re-adding the domain — same result.

Netlify site name: movetote.netlify.app Custom domain: movetote.com DNS provider: External (Namecheap) DNS records configured:

  • A record @ → 75.2.60.5

  • CNAME www → movetote.netlify.app

DNS verification status: :white_check_mark: successful (when I run “Verify DNS configuration”)

Error message: “certificate parameter is required when updating an existing certificate”

It appears there’s a stale certificate record on the project blocking new provisioning. Could a support engineer please reset the TLS/SSL certificate state so I can provision a fresh Let’s Encrypt cert? Thank you.

2

Same config, same issue

4

Hey @Evan_Mason :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!