SSL certificate not provisioning — MultipleIPAddressDiscrepancy resolved but cert still fails

Support
1

Hi Netlify team,

I need help with manual SSL certificate provisioning for my custom domain
kruzhok-druzhok.ru on site aquamarine-belekoy-dccdaa.netlify.app.

Current state:

  • DNS verification: successful
  • DNS records: clean (only 2 NETLIFY records, no NETLIFYv6, no CAA records)
  • Domain uses Netlify DNS (nameservers: dns1.p09.nsone.net, etc.)
  • HTTP works correctly
  • IPv6 endpoint (2a00:f940:2:2:1:1:0:62) shows Grade A on SSL Labs
  • IPv4 endpoint (75.2.60.5) shows “Certificate not valid for domain name”

What I’ve already tried:

  1. Removed all NETLIFYv6 records as suggested by Netlify bot
  2. Removed and re-added the custom domain twice
  3. Clicked “Renew certificate” / “Verify DNS configuration” multiple times
  4. Verified via letsdebug.net (initial MultipleIPAddressDiscrepancy now resolved)
  5. Verified no CAA records blocking Let’s Encrypt
  6. Verified only single A record exists (Netlify’s 75.2.60.5)

Result: SSL/TLS section still shows “We could not provision a
Let’s Encrypt certificate for your custom domain”.

Could a staff member please manually force-reprovision the certificate
on the backend? This issue has persisted for several days.

Thanks!