SSL and Apex Domain Redirection Issue – markupgames.com / www.markupgames.com

Support
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1

Hello Netlify Support,

I’m experiencing an SSL and redirection issue with my domain configuration.

Current Setup:

My website is deployed on Netlify and accessible via:
https://www.markupgames.com (this works perfectly with SSL)
However, accessing:
https://markupgames.com (apex/root domain) results in a certificate error or an SSL protocol error

DNS Details:

I’m using Netlify DNS
I’ve added the following records for the apex domain (markupgames.com) i’m using Hostinger for the domain:
Two fallback A records:
75.2.60.5 and 99.83.190.102
(both added and propagated correctly via DNS checkers)
I’ve also added the CNAME for www.markupgames.com pointing to my Netlify site. which is markupgames.netlify.app
www.markupgames.com is set as the primary domain in Netlify.

The Problem:

The SSL for markupgames.com is stuck on preparing and never issues and when i refresh it is being checked but ssl error is coming when i visit the site.
As a result, the apex domain does not redirect securely to the primary domain (www.markupgames.com), and visiting it shows a browser security error and the problem is that some platforms want me to use markupgames.com which is returning an error making them not to proceed.

What I Need Help With:

  1. Provision SSL for the root domain markupgames.com.
  2. Ensure that https://markupgames.com automatically redirects (via HTTPS 301) to https://www.markupgames.com.

I’ve already:

Waited 24+ hours
Re-added the domain
Set the _redirects file to:

https://markupgames.com/* https://www.markupgames.com/:splat 301!

Cleared DNS and SSL cache

But the issue persists.

Please assist in resolving the SSL provisioning for the apex domain so the full site can be accessed securely.

Thank you,
Samson Sinyinza
Site: https://www.markupgames.com

2

@samson Delete the 99.83.190.102 record which is incorrect:

You might also want to let Netlify know which AI you used to get those details, because it keeps providing people false information (as the current generation of AI’s tend to):

3

The suggestion came from ChatGPT, but the issue has now been resolved. Thank you

4

@luke See above, this user was also mislead by ChatGPT.