Site:
DNS issue:
A handful of users are experiencing a ERR_SSL_PROTOCOL_ERROR when visiting our website, which I can’t recreate. This is happening in multiple browsers for the users, however, I asked one user to run curl -vI ``https://app.ezraailabs.tech in their terminal which made a successful tls handshake.
This makes me think its not a network/region issue and not a browser/plugin issue, but an issue with the certificate and/or their operating system software.
The user is also using up to date browsers and operating systems and their browser supports all versions of TLS.
We use an external DNS provider with an A record pointing to another server and a CNAME record pointing to Netlify.
How else can I debug this problem?
Hey @DustinJSilk 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!