All plans on the pricing page state unlimited websites. Yet our service got suddenly cut off without warning with an error message: “You have reached a limit for sites. Please contact support for further assistance.”
Service cut off with "You have reached a limit for sites. Please contact support for further assistance."
Yes, it says unlimited websites, but there’s a soft limit for 350 websites (I suppose). It’s there to prevent spam. It can be increased by a support engineer.
A warning or message anywhere regarding the soft limit would have been nice.
Now our operations need to halt until we get a response from a support engineer?
I agree it should be mentioned somewhere so others don’t get confused.
I wish I could say no. Maybe you can try contacting through helpdesk if you’re a pro customer. My guess would be that it would be faster than forums.
Hi, @BAWES. I do believe that we have replied to you in the helpdesk now.
If you don’t see our reply there, please reply here to let us know.