Secure Connection Failed

Support
,
1

Site: https://pchn63101-24-25.netlify.app/

My site had been working fine with no issues for a month or so, but now some users of my site are getting the folowing message:

Secure Connection Failed

An error occurred during a connection to pchn63101-24-25.netlify.app. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

I also get this message when I use my institutions wifi but not when I use 4G.

I made a duplicate of the site (all the source files are identical) which has no issues:

https://pchn-63101-2024.netlify.app/

I can’t figure what caused a change in the original site, or why an identical copy would not have the same issue.

Thanks!

2

Hi, @grgf. As a first troubleshooting step, would you please share the output of the following command here?

curl --compressed -svo /dev/null https://pchn63101-24-25.netlify.app/

This should reveal more information about what is happening.

3

Hi Luke, thanks for getting back to me.

Here’s the output:

  • Host pchn63101-24-25.netlify.app:443 was resolved.
  • IPv6: (none)
  • IPv4: 18.192.94.96, 35.156.224.161
  • Trying 18.192.94.96:443…
  • Connected to pchn63101-24-25.netlify.app (18.192.94.96) port 443
  • ALPN: curl offers h2,http/1.1
  • (304) (OUT), TLS handshake, Client hello (1):
    } [332 bytes data]
  • CAfile: /etc/ssl/cert.pem
  • CApath: none
  • Recv failure: Connection reset by peer
  • LibreSSL/3.3.6: error:02FFF036:system library:func(4095):Connection reset by peer
  • Closing connection
4

Hi @grgf,

This is only happening on a specific network?

The line:

Recv failure: Connection reset by peer

Suggest it’s a issue with the network you’re trying to connect from. It could be an issue with the secutiry policies in place on the network. Have you tried contacting the network administrator?