Request to clear failed invoice / downgrade account / remove payment method

Admin
1

Hi Netlify Support Team,

I accidentally triggered a paid plan/add-on charge on my account that I do not intend to use. The payment failed on my card, and as a result, the billing system has locked my settings and won’t allow me to remove my card or revert back to the starter tier.

Could you please assist with:

  1. Canceling any active paid subscriptions and downgrading my account to the Free Starter plan.

  2. Waiving/clearing the pending unpaid invoice.

  3. Removing my stored card details from my billing settings.