My account is currently locked because a payment failed during a trial plan upgrade. I have already removed the rejected credit card from my settings.
I cannot downgrade the plan myself in the dashboard because the entire UI is locked.
Could a human support agent please manually intervene, downgrade my team account (“Enni”) back to the standard Free Plan, and unpause my projects?
Account details:
- Associated Email: enrico.innig@gmail.com
- Team Name: Enni
Thank you for your manual assistance!
Best regards,
Enrico Innig