I am trying to add my domain rotanaknita-weddinginvitation.site to a new Netlify team, but I am receiving an error that it is already managed by Netlify DNS on another team.
The previous account/team associated with this domain has been deleted, so I cannot log in to remove the DNS zone myself.
To verify ownership, I have added a TXT record at my registrar (Hostinger) with the name verified-for-netlify
Please manual ly remove the old DNS zone so I can link the domain to my new account.
Hi @Chhunti. Since you’ve already added the TXT record to verify ownership, the best next step is to update your support request to Netlify with proof that the TXT record exists (for example, a screenshot or confirmation from your DNS provider). Once Netlify confirms the record, they can manually release the old DNS zone so you can link the domain to your new team. While waiting, you could use a temporary subdomain on your new site if you need it live immediately.
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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