Hi Netlify team,
I was charged $9.00 on Aug 23, 2026 (Invoice #VEJPZM-00006) from auto recharge. I forgot to disable it. I have now downgraded to the Free plan and removed my card. I am not using the paid credits.
Could you please refund this charge?
My account email is yestoafricasafari@gmail.com.
Thank you. I want to clarify one thing. I never manually added or removed a payment method on my Netlify account. I only received the invoice email, then checked my billing page. At that point, it already showed “Free plan” and “No credit card info saved.”
I did not touch any settings before or after the charge. So I’m not sure how the $9.00 auto recharge happened, or where the card used for that charge is coming from.
Could you please check my account and explain:
- Where the $9.00 charge came from, since no card is currently saved
- Whether auto recharge is now fully disabled for my account
- If a refund is possible for this charge
My account email is yestoafricasafari@gmail.com.
Thank you for looking into this.