Production deploys stuck behind a stale "credit usage exceeded" block despite available credits

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Hi, I need help clearing what looks like a stuck deploy block on my account.

Site: merrimacloghomes.com
Account: Merrimac Log Homes (Personal plan)

The problem:

Every production deploy has failed for 24+ hours with:

HTTP 403

{"error":"Account credit usage exceeded - new deploys are blocked until credits are added"}

This happens both from the Netlify CLI (netlify deploy --prod) and from a direct API call to the deploys endpoint.

Why I think this is a stale block, not a real credit shortage:

  • I purchased 1,000 credits about 24 hours ago. The block never cleared. I have since added 500 more.

  • My Credit Balance page shows 1,440.6 add-on credits available (and 0 plan credits, which the page says is fine because add-on credits take over once plan credits are used up).

  • A GET /accounts API call shows usages_exceeded: [] and sites_with_usage_exceeded: [] — both empty.

  • payment_failed is null. There is no failed payment.

  • Draft deploys (netlify deploy without --prod) succeed normally. Only production deploys are blocked.

So the account record itself reports nothing is over limit, I have plenty of credits, and yet the deploy gate keeps returning the “credit usage exceeded” error. The block flag does not appear to be re-evaluating against my current credit balance.

What I need:

Could a Netlify staff member please manually clear the stuck production-deploy block on this account? I am happy to share the account ID and site ID by private message if needed.

Thank you.