Hi Netlify Team,
I am forced to post here because our team account is currently unable to trigger any new deployments, and we have received no response through the support queue.
Here is the situation:
-
CURRENT ISSUE (Ticket #1048953): Our deployments are completely blocked due to a credit limit error. We have already successfully topped up our credits, and our dashboard shows a positive balance. However, new builds and deployments remain blocked. It looks like our account is carrying a stale backend restriction flag that needs a manual override from an engineer.
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UNRESOLVED BILLING TICKETS (Tickets #1042991 & #1046022): Prior to this, we opened tickets regarding a plan migration billing overage. These have gone unanswered for over 11 days.
Because our development pipeline is entirely frozen, could a Netlify Admin please look at Ticket #1048953 immediately and manually clear the deployment block? Netlify staff can find all our account and team details securely inside that ticket.
Active Tickets for Reference:
- #1048953 (Deployments Blocked)
- #1046022
- #1042991
Thank you.