URGENT: Entire Agency Production Down (Ticket #1048953) + Total Support Radio Silence on Multiple Tickets

Support
1

Hi Netlify Team,

I am forced to post here because our team account is currently unable to trigger any new deployments, and we have received no response through the support queue.

Here is the situation:

  1. CURRENT ISSUE (Ticket #1048953): Our deployments are completely blocked due to a credit limit error. We have already successfully topped up our credits, and our dashboard shows a positive balance. However, new builds and deployments remain blocked. It looks like our account is carrying a stale backend restriction flag that needs a manual override from an engineer.

  2. UNRESOLVED BILLING TICKETS (Tickets #1042991 & #1046022): Prior to this, we opened tickets regarding a plan migration billing overage. These have gone unanswered for over 11 days.

Because our development pipeline is entirely frozen, could a Netlify Admin please look at Ticket #1048953 immediately and manually clear the deployment block? Netlify staff can find all our account and team details securely inside that ticket.

Active Tickets for Reference:

  • #1048953 (Deployments Blocked)
  • #1046022
  • #1042991

Thank you.

2

This seems to now become a recurring issue. It’s happening to me right now, resulting in a production outage. Not good.

4

Hey @Wisantos :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!