Primary Domain stuck on "preparing your domain"

Support
1

My netlifysite is https://ramyahere.netlify.app/

My custom domain (primary) is ramyahere.com

A few hours ago, I deleted older A records from my DNS settins today, as it was creating conflicts and SSL issues sometimes. But after that, my primary domain is showing up as “preparing your domain”

My secondary domain www.ramyahere.com is showing as Netlify DNS

2

Hi, @abcxyz. To fix this do the follow:

  1. Go the domain management page (link here)
  2. Remove the domain from the site
  3. Add the domain back again in the same place

It is that third step above that will recreate the missing DNS record needed. However, in order do do, you must delete the domain from the site first.

If that doesn’t resolve the issue or if there are followup questions, please let us know.

3

Thanks!

I just did the steps, and it said it is already on Netlify DNS. After adding it back, it is showing “preparing your domain” again. How long should that take?

4

It is still stuck at “preparing your domain”. Please help.

6

I’ve routed this request to our helpdesk, we’ll follow up via email.