Please release DNS zone for coastallivingconstructionllc.com - claimed by old Wix account

Support
1

Hi Netlify team,

I need the DNS zone for coastallivingconstructionllc.com released so I can add it to my own Netlify project.

Details:

  • Domain: coastallivingconstructionllc.com
    • My Netlify site name: coastal-living-construction
      • My Netlify site ID: fea5147f-5fe7-4389-a340-2a01a718f997
        • Conflicting site ID holding the DNS zone: 896d5f77-0d7d-4bac-b045-cd1772fab729
      • Background:
      • This domain was previously connected through Wix, which apparently created a Netlify DNS zone under its own internal account. I have since canceled and deleted the Wix site, but the DNS zone claim persists on Netlify’s side. When I try to add the domain to my site, I get the error “is owned by another account.”
    • The domain is registered at Bluehost and I am the owner. I just need the old DNS zone released so I can properly connect it to my Netlify site (coastal-living-construction).
  • Thank you for your help!
3

Hey @robert_christopher :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!