Password recovery emails not coming through after 1 reset

Support
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#1

Hi there,

I’m currently working on developing a password recovery flow for my site using the Netlify identity service. (https://dev.getcampr.com)

I’m able to use the “Send reset password email” in the Netlify Identity dashboard to trigger a reset as expected. But after using the “Send reset password email” button once, the button no longer sends a password reset email.

Is there an intentional limit on password resets per time period?

Any guidance or information would be helpful here!

Thanks so much.

#2

hi there, before we debug, a quick sanity check: are you looking in your spam folder? :thinking: We’d want to rule that out first.

#3

Also if you send multiple, they come in as a part of the chain sometimes. (Replies to the initial password reset).

#4

Hi there, thanks for the reply. They’ve never come through to the spam folder.

#5

Yep, they do always come in a single chain. My current workflow is to delete the user from Netlify Identity, registering a new user, then doing a password recovery. They always show up in the chain of the original recovery email. After the first reset, the emails no longer come through until I delete the user and create a new one.

#6

Yikes, yeah my current workflow is broken, since the email doesn’t even prompt change password. So looks like password recovery issues around the boat.

#8

For context, Netlify Identity is powered by gotrue. That said, by default, there is a 15 minute default timeout between password reset emails, as shown here: https://github.com/netlify/gotrue/blob/master/README.md#e-mail. Note that this is not something that can be changed on a site’s Identity instance. As such, you would probably have to introduce a 15 minute wait between password resets to avoid running into that limit.

#9

Nice link! In all the work I’ve done recently to build react-netlify-identity-gotrue I’ve made (and destroyed) hundreds of users and sent so many emails, but always to different addresses. This is good to know! Thanks Dennis! :grin:

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Jon