PAID User: Our payment card expired, and our DNS is now stuck on Awaiting Netlify DNS for 4 days!

Our payment card expired (we have replaced), and our DNS is now stuck on Awaiting Netlify DNS, as such our email, sites and company are down!

Sites:

SettleThatDebt(DOT)com
TrustFinancialInc(DOT)com

Your site is always accessible at a netlify-app subdomain based on the site name. Custom domains allow visitors to access your site at your own domains.

  • settlethatdebt.netlify.app

Netlify subdomain

Primary domain Awaiting Netlify DNS

Our payment card expired (replaced now), and our DNS is now stuck on Awaiting Netlify DNS. Our websites/email/everything is no longer working!!

I received an email that our DNS servers were wrong, but they were the same as set 4 years ago to netlify on the registrar and are set correctly per our panel instructions.

yet when I check externally, they are having like a zone transfer of authority to another one of your nameservers internally?

settlethatdebt(DOT)com
Server: [68.4.16.30]
Address: 68.4.16.30

Non-authoritative answer:
settlethatdebt(DOT)com nameserver = dns1.p09.nsone.net
settlethatdebt(DOT)com nameserver = dns2.p09.nsone.net
settlethatdebt(DOT)com nameserver = dns3.p09.nsone.net
settlethatdebt(DOT)com nameserver = dns4.p09.nsone.net

Given that, and that I NEED ACCESS to my trustfinancialinc email, I removed the domain with an attempt to re-add it, yet am now struck with: Subject:

DNS zone conflict at NS1

Site:

trustfinancial

Message:

There is a DNS zone conflict as NS1 for the domain: “[trustfinancialinc(DOT)com]”

Please help :frowning:

Further updates: Apparently the p03 nameservers are pointing that the SOA are the p09 servers. I have moved trustfinancial temporarily over to godaddy/it’s settings. Also to test if it made any difference, I set the nameservers in godaddy for settlethatdebt to p09 directly. I suspect that at some point over the last 4 years, there was a migration from the p09 servers to the current environment. See: settlethatdebt(DOT)com. 172800 IN NS dns1.p03.nsone(DOT)net.
settlethatdebt(DOT)com. 172800 IN NS dns3.p03.nsone(DOT)net.
settlethatdebt(DOT)com. 172800 IN NS dns4.p03.nsone(DOT)net.
CK0POJMG874LJREF7EFN8430QVIT8BSM.com. 900 IN NSEC3 1 1 0 - CK0Q3UDG8CEKKAE7RUKPGCT1DVSSH8LL NS SOA RRSIG DNSKEY NSEC3PARAM
CK0POJMG874LJREF7EFN8430QVIT8BSM.com. 900 IN RRSIG NSEC3 13 2 900 20241023002604 20241015231604 29942 com. u4BMzBMtFesf5REVhScwGXI5fM1yKufHinBGJEDWRhIQOWGZMCG2xpHG KZhLEedvZR3uvCuA8qRNFbF4B3pWDw==
OBV49581GARPU7VORFMT2M3SQ64M243D.com. 900 IN NSEC3 1 1 0 - OBV4LPE4HM71F1CKRH43ESD5C77HGBG5 NS DS RRSIG
OBV49581GARPU7VORFMT2M3SQ64M243D.com. 900 IN RRSIG NSEC3 13 2 900 20241025015804 20241018004804 29942 com. NW/B8riRaDrS7F3DMu38QjMBjwarN/TipD/AU+fmQ1tuiu/RNDl5KpSe Emjfb5MJdmlr2TvtI3+SFudPskrM6w==
;; Received 493 bytes from 192.31.80.30#53(d.gtld-servers(DOT)net) in 39 ms

settlethatdebt(DOT)com. 86400 IN SOA dns1.p09.nsone(DOT)net. parked.nsone.net. 1728921513 43200 7200 1209600 86400
;; Received 108 bytes from 198.51.45.3#53(dns2.p03.nsone(DOT)net) in 28 ms.

trustfinancialinc(DOT)com. 86400 IN SOA dns1.p09.nsone(DOT)net. parked.nsone(DOT)net. 1728921505 43200 7200 1209600 86400
;; Received 111 bytes from 198.51.45.1#53(dns2.p01.nsone(DOT)net) in 35 ms

Anyone? This is a serious problem for us!

ive deleted settlethatdebt.com now to allow it to be turned into an external DNS. Please issue tickets for ns1 for settlethatdebt.com, and trustfinancialinc.com

Hi @jhashemi :wave:t6: thanks for reaching out! I’m sorry to hear you’ve ran into this issue. I have escalated your query to our billing team and they will follow up with you via email on ticket #309839.

Thank you for your patience.