Netsons email stopped working after moving to Netlify


I have a domain registered on (
Everything works great but my email stopped working. From the webmail i can still send emails with success, but i cannot receive them anymore.

In my cPanel i see these messages about DKIM and SPF:

Would someone be so kind to help me figure out what do i need to do in order to get my email working again?

Thank you so much

First, you are using Cloudflare for your DNS for, which is often not the best arrangement. You are, however, using Netlify DNS for, hence the error message.

Second, your mail server for is shown as Because you are hosting on Netlify, and Netlify does not run mail servers, you have a pointer to a mail server that does not exist. Your mail server for is undefined, so that’s never going to work.

You have a couple of options.

Easy: Change the a href mailto: links on your site to a working e-mail address (on a service such as Protonmail, Gmail, Yahoo, AOL, etc.) instead of e-mail addresses that use your custom domain names.

Harder: Set up e-mail forwarding to a known working e-mail address via ImprovMX. People will be able to reach you at e-mail addresses that use your custom domain name, but return e-mail from you to them will show your actual e-mail address. You will need to add a couple of DNS entries to get this working.

More difficult: Set up e-mail hosting for your custom domains via Gmail, Protonmail, etc., or purchase a separate hosting account with RackSpace, NameCheap, etc. (there are many others but the names escape me right now), and make the necessary DNS changes to integrate them into your situation.

Thanks a lot Greg!

I canceled my hosting on Netsons (useless at this point) and activated email forwarding via ImprovMX. Works perfectly!

Thanks again

Hi, @gercha, welcome to the Netlify community site and I’m glad to learn you got it working. :+1:

@gregraven, thank you for all the great information. :smiley: