Hi, I’m not sure if this is a Netlify issue but it seems possible so thought I would post here. I’m also not very knowledgeable about DNS, Name servers etc. etc. so struggling.
I host a website (example.com) through Netlify, which I purchased from IONOS. I followed a tutorial to set up the Name servers etc. to get the website up on Netlify and everything worked smoothly, happy days!
However, recently I’ve been trying to set up an e-mail account on IONOS using the same domain (alex@example.com) and connect it to an existing g-mail account. Again, following tutorials, I get everything set up but don’t receive any e-mails to verify it on either gmail or IONOS WebMail. I can send e-mails from the address fine through WebMail but not receive any.
Is it possible that changing the Name servers to Netlify is the reason I can’t receive e-mails, or have I messed something else up along the way?
Apologies if this isn’t a Netlify issue, thanks for reading!
Without knowing the domain it is hard to check things and give definitive answers, however…
Reading your post I believe you are now using Netlify DNS for the domain, meaning you have set the nameservers to those specified by Netlify (e.g. dns1.p02.nsone.net). Is this correct?