Netlify site with Squarespace domain: Too many redirects

[CasperThePancake]

Hello all, I have a Netlify site at https://ablocktothepast.netlify.app, and I recently purchased https://ablocktothepast.com from SquareSpace. I had trouble setting it up, but now it just spits the error ‘Too many redirects’. Here’s what I have configured…

In Netlify, all domains are working, no ‘awaiting external DNS’.
HTTPS has been enabled as well.

In Squarespace, I added one custom record:
www CNAME N/A ablocktothepast.netlify.app
I also turned off Domain Lock and added only these to the nameservers:
dns1.p01.nsone.net

dns2.p01.nsone.net

dns3.p01.nsone.net

dns4.p01.nsone.net

… as requested by Netlify.

What is going wrong here? Thanks for the help!

[sid.m]

You have delegated the nameservers to both your squarespace and Netlify:

ablocktothepast.com.	3600	IN	NS	ns01.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns04.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	dns3.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	ns02.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	dns1.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns4.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	ns03.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	dns2.p04.nsone.net.

If you’re intending to use external DNS, you’ll want to remove the dns2.p0x.nsone.net nameservers and create an A record for ablocktothepast.com pointing to 75.2.60.5.

[CasperThePancake]

Thanks for the help so far! The nameservers are not like that in my Squarespace dashboard:

I added the A record you suggested as my only DNS record.

[luke]

Hi, @CasperThePancake. There are no DNS zones at Netlify for this domain. This means that this domain is not using Netlify DNS.

I would recommend using the external DNS instructions instead in this case:

Configure external DNS for a custom domain

Would you please take a look at the instructions above and let us know if there are any questions?

[CasperThePancake]

Hi, @luke . Thanks so much for the help so far! I followed the instructions and added the external DNS for my www subdomain:

I will let you know if this works after the changes have propagated.

[dig]

You’ll need to remove all the nsone.net nameservers @CasperThePancake

$ dig ablocktothepast.com NS
ablocktothepast.com.	3600	IN	NS	ns03.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns04.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	dns1.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns2.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns3.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns4.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	ns01.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns02.squarespacedns.com.

For me above query was answered by one of those servers (see below) which isn’t going to work when using external DNS

$ dig ablocktothepast.com NS +trace | tail -n10
ablocktothepast.com.	3600	IN	NS	dns1.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns2.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns3.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	dns4.p04.nsone.net.
ablocktothepast.com.	3600	IN	NS	ns01.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns02.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns03.squarespacedns.com.
ablocktothepast.com.	3600	IN	NS	ns04.squarespacedns.com.
;; Received 228 bytes from 198.51.45.65#53(dns4.p01.nsone.net) in 25 ms

[CasperThePancake]

This is quite confusing, I have to add either those 8 preset or at least 2 custom nameservers. Netlify asks to add all those nsone nameservers, so… I’m not sure which ones I should keep now?

Update: I can remove every nsone server and keep the 4 squarespacedns servers.

[dig]

You only add the Netlify nameservers if you are delegating DNS to Netlify. If you are using external DNS you do not add Netlify nameservers rather you would use external nameservers such as those of the domain registrar.

@CasperThePancake

Update: I can remove every nsone server and keep the 4 squarespacedns servers.

Yes.

Further reading

[Support Guide] DNS Quick Start - How to set up DNS

Last reviewed: August 2023 Note: All options discussed in this guide assume you have already added your custom domain to your Netlify site. Hi there! Need to get your site up and running with DNS? Start here with either Newly purchased domain or Existing domain that you’ve already used. Newly purchased domain If you have a brand new domain purchased from a registrar such as Namecheap or GoDaddy, and you want to quickly get your DNS set up, you have two options: External DNS - Create these …

[CasperThePancake]

Alright, this still isn’t working. I will show everything I have configured.

Domain lock is OFF.

These are my DNS records via SquareSpace, as well as my nameservers:

Let’s hope it can be resolved, this has taken quite a while.

[hrishikesh]

There’s no A record for the domain:

dig A +short ablocktothepast.com

The host should be @, not ablocktothepast.com. You’ve currently added the A recod for ablocktothepast.com.ablocktothepast.com

[CasperThePancake]

Have updated like specified. The website works now. Thank you all!