Netlify DNS stuck for my domain

Support
1

Hi, i guess the Netlify DNS is stuck on my domain.

On my site: “sats-names” my primary DNS is not connecting.
The secondary DNS is connected, but primary is stuck since the beginning, it says “Awaiting Netlify DNS”. Can you check, it’s been more than 48 hours.

Domain name is: sats-names.xyz

Can you please look into this?

Thanks a lot!

2

Changed the sitename to “sats-names” to give my users something of a memorable url that works. site id is “179e0f58-fe82-4d21-a65e-795198dd73d7”

3

Hi @Till I just checked and I’m not seeing anything on your DNS. Can you share your URL?

4

Hi @SamO!
The URL is sats-names.xyz, the site data you can see above.
What do you expect to see or not see?

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image1788×756 58.1 KB

5

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image2466×1456 199 KB

7

@SamO have you had a chance to look again?

8

Is anybody here, who can help?

9

Hi, @Till. Yes, we are here to assist and I am sorry for the delay.

The problem was 100% on the Netlify side of this and I’ve corrected the issue now. The SSL certificate for the site is also working.

By the way, there is a way to fix this if without our assistance which is this:

  • remove the production domain from the site
  • delete any A, AAAA, CNAME, or NETLIFY type DNS records for the exact domains being used (which was just sats-names.xyz and www.sats-names.xyz for this site)
  • add the domain back to the site’s production domain settings again

Now, that should be required because this shouldn’t happen again. However, if it does, that above is the way to fix it without waiting for our support team. Essentially, you are deleting and recreating the record. As this are NETLIFY type DNS records, though, the recreating must be done on the site’s settings and not the DNS zone settings.

​Please let us know if there are any questions or if you still don’t see the domain working as required.

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