Hi,
I’m still not receiving email notifications for form submissions on my site for one specific address, even though everything else has been confirmed correctly configured.
Site: njalasohka.com (project name: prismatic-kangaroo-a0b924)
Form ID: 6ab635f0c66ef20008bc26d2 (form name: “contact”)
Notification address that does NOT work: larserik@njalasohka.com
Background:
- My domain was originally missing MX/SPF/DKIM records in the DNS zone on Netlify, so early notification emails to larserik@njalasohka.com likely bounced
- I have now added correct MX (smtp.google.com), SPF, and DKIM records to the Netlify DNS zone for the domain, and confirmed that the Google Workspace email on the domain otherwise works normally (can both send and receive directly)
- Form submissions are still being captured correctly (now 5 submissions, the latest just a few minutes ago)
- I tested adding a DIFFERENT email address to the same notification setting, and it receives the notification emails normally right away
- Only larserik@njalasohka.com still receives nothing, even now that DNS is correct
This suggests larserik@njalasohka.com is still on a suppression or bounce list on your end from before the DNS was fixed. Could you please check and remove this specific address from the list?
Thank you for your help!