Thanks, Hrishikesh.
What you suggest is what I previously configured, which as of early yesterday (my time) didn’t work for your tests. Let’s call this Config1 since it is what Netlify recommends.
Then late yesterday I tried configuring with a different approach recommended by Google when your documented approach fails. We can call that Config2. That is what you also reported as failing in your most recent email that I am here replying to.
I have consistently used Config1 throughout the tests, except for the most recent attempt to use Config2. Unfortunately both have failed.
I must say that the documentation on both sides of this is quite murky. It’s like we need to put a Google Workspace Email engineer and a Netlify integration engineer together, not just to solve the problem, but also to explain what they did so that someone can commit the potion to writing.
I wonder why this is not already turnkey. I did find another Netlify Support forum post from a few months ago where someone else was trying to do the same thing and experiencing exactly the same problems. To my disappointment the post is inconclusive as to whether the other user was ever successful, and if so, how. Dennis, one of your Support Engineers, seems to have had the most knowledge:
https://answers.netlify.com/t/custom-sender-address-error-recovering-user/34032
The below discussions are not our use case, but might be related:
https://medium.com/@jacobsowles/how-to-deploy-a-google-domains-site-to-netlify-c62793d8c95e
In other words, we are not hosting our production Netlify app domain on Google, and our test sites of course don’t host on Google. Our set up is as follows:
- Production app domain name is hosted by Netlify
- Email account is to the Google hosted domain name of the parent company, the app developers
If we can’t get our parent company email to work, perhaps we should not use the parent company domain email account, but use the app domain as the email account on a different email host. This seems to be better supported and works for others:
https://answers.netlify.com/t/support-guide-how-can-i-receive-emails-on-my-domain/178
That would be our last alternative as I’d sure prefer to get the parent company emails to work.