My web is still not up it still says awaiting netlify dns

Support
1

Site name: [teacherrating.netlify.app]
Custom domain: teacherrating.com
Domain management > Production domains says that my primary domain is “Awaiting Netlify DNS”.
Domain management > HTTPS > SSL/TLS certificate says “ teacherrating.com doesn’t appear to be served by Netlify”.
The chatbot says this happens when “the DNS settings at my domain registrar have not been updated to use Netlify’s DNS hosting”.
ICANN says my domain is registered with name.com, but name.com has no account for me.

Can you help me?

2

Hi, @gdgsbnz185476. The WHOIS data says this:

# whois.verisign-grs.com

   Domain Name: TEACHERRATING.COM
   Registry Domain ID: 15117949_DOMAIN_COM-VRSN
   Registrar WHOIS Server: whois.markmonitor.com
   Registrar URL: http://www.markmonitor.com
   Updated Date: 2024-11-10T09:03:01Z
   Creation Date: 1999-12-12T18:57:07Z
   Registry Expiry Date: 2025-12-12T18:57:07Z
   Registrar: MarkMonitor Inc.
   Registrar IANA ID: 292
   Registrar Abuse Contact Email: abusecomplaints@markmonitor.com
   Registrar Abuse Contact Phone: +1.2086851750
   Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
   Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
   Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
   Name Server: PARK19.SECURESERVER.NET
   Name Server: PARK20.SECURESERVER.NET
   DNSSEC: unsigned
   URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2024-11-18T18:39:59Z <<<

Have you tried using these instructions?

If not, please try that above. If that does not work for you, please let us know.

3

it still says the same hasnt changed i tried to fallow the steps but nothing changed

4

Hi @gdgsbnz185476,

Thanks for following up.

I’m showing that you have a DNS Zone here, however the DNS Zone is not using Netlify’s name servers that are mentioned here. The name servers being used are secureserver.net:

dig teacherrating.com NS +trace | tail -n 6
ATS49347N4S3MLVA0V5AMK40S9EPHQTG.com. 900 IN NSEC3 1 1 0 - ATS4C2C23KIN9BNGI6AP0PRP3CC7FH9M  NS DS RRSIG
ATS49347N4S3MLVA0V5AMK40S9EPHQTG.com. 900 IN RRSIG NSEC3 13 2 900 20241124065019 20241117054019 29942 com. fGYgf4JH97T+cFeXeVUvFYjkAGjiuf8FgpJM45Vxpb4RlG2swPXFbU9c mFhcMkWdEQR5N3ANMBY895c1UHOA3A==
;; Received 461 bytes from 192.48.79.30#53(j.gtld-servers.net) in 66 ms

;; Received 69 bytes from 173.201.77.10#53(park20.secureserver.net) in 39 ms

This means that the Netlify DNS Zone is inactive. We have a Support Guide that explains how to detect inactive DNS Zones, the problems they cause and how to fix them:

Probably the easiest solution would be to configure the External DNS configuration mentioned here:

You would create an A Record for teacherrating.com that points to 75.2.60.5. For www.teacherrating.com you would create a CNAME Record that points to teacherrating.netlify.app. You would then delete the Netlify DNS Zone here.

Let us know if you have any questions.