My account was suspended and it's the first time I've used it

[DavidPineda03]

My account was suspended and it’s the first time I’ve used it, I try to verify my identity with my document and it’s not possible either, and through the mail they don’t even read my messages, they always respond with the same email that the account was disabled, HELP

[SamO]

spam as an effort to crack down on potential fraudulent behaviour. Please see our VP of security response regarding this.

My Netlify account ha been suspended, I don't know why?

The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers. The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers. As part of…

Luckily, you should now be able to verify yourself via stripe to unlock your account. Please try signing in/up again and follow the prompts to upload a copy of your ID so we can be sure you are legitimate. If you are not prompted to do this please submit a support ticket and mark the reason as “signup/login”.