Migrating a Domain Away from Another Netlify Account

Hi!

A client of ours has decided to move their site and services over to us. Their current site is in their previous agency’s Netlify account which we don’t have access to. As such, we are unable to add their custom domain(s) to their site under our account.

I understand that we will need to add TXT records to the DNS settings for their custom domain(s) so that Netlify support can remove the domain(s) from the other account.

It’s not a huge deal if we have to, but I’d prefer to communicate the custom domain(s) directly to Netlify support instead of posting them here.

Thanks!

@agencyinabox If you have a paid account you can always use private support via support ticket here: