Meet Charlotte she joined Netlify driven by a deep interest in web development and a strong background in support roles. Her passion for helping others, cultivated through various roles including teaching which aligns perfectly with her current position in tech. As a child of the internet, Charlotte has always been fascinated by technology, and web development, in particular, has been a natural fit.
What Brought Charlotte to Netlify
Charlotte’s interest in web development made Netlify an ideal choice. With a background in customer support, she saw this as an opportunity to transition into a field she’s passionate about.
Role and Responsibilities
Charlotte works as a Support Engineer with a focus on accounts and billing. She ensures that Netlify’s billing and logging systems function smoothly, helping to unblock clients and improve their experience. One of her key projects involves implementing customer feedback to better align the platform with user needs. She’s particularly skilled at identifying trends in customer tickets, which she uses to relay valuable insights to different teams within the company.
What Charlotte Enjoys Most About Netlify
Charlotte loves the team environment at Netlify. She finds her colleagues to be incredibly supportive and encouraging, which makes every day enjoyable. The team’s collective interest in modern web development is something she really appreciates.
Hobbies and Interests
Outside of work, Charlotte is very into DIY projects and crafting. Whether she’s sewing clothes or creating ceramic sculptures, she’s always working on something creative.
Community Engagement
Charlotte sees herself as a go-to person for helping others get unblocked. She’s actively involved in revamping documentation on failed builds to empower customers to debug issues more effectively. She encourages community members to approach her with organized questions, which helps minimize back-and-forth and makes the support process more efficient.
Passions in Web Development
Charlotte is particularly interested in discussions about the future of web development and enjoys following recent trends in the field. She’s always eager to see how developers are building on new technologies. Charlotte believes that the Netlify forums are a great resource where everyone can learn together. She’s excited about the wealth of knowledge available online and is passionate about contributing to and learning from our community.