Loooop - We could not provision a Let’s Encrypt certificate for your custom domain

Support
1

Hey there,

I’m getting a “We could not provision a Let’s Encrypt certificate for your custom domain.”
Site ID is loooop, loooop.netlify.app

DNS looks right, can someone help me fix this

Thanks

2

which custom domain is this regarding?

I can’t look it up if I don’t know the domain :+1:

3

Hey @perry - The domain is www.loooop.de
Thanks for you help!

5

hi @steffenmllr - we are still investigating this, just wanted to let you know we haven’t forgotten.

6

Hey @steffenmllr, we took a closer look and it seems like there’s a stray IPv6 record that’s conflicting with the A record pointing to our load balancer:

loooop.de has IPv6 address 2a01:488:42:1000:50ed:8223:e6:fd0

Can you delete that record at your domain host and see if that makes it possible for you to get your SSL cert in our UI?

7

If that works, we’ll get a request filed internally for an improved error message in our UI for this scenario :slight_smile:

8

Hey @jen - there was a IPV6 Record which I deleted. Can you check if this was the issue ?

9

It was, you should be all set now! Please let us know if you run into any issues and many thanks for your patience :pray: