Login/sign-up issue

I signed up the day before yesterday on netlify. I received the email verification link in my email. but when I clicked on it. I got these messages on the page “Invalid authorization code” and “This login link is no longer valid. To request a new link, enter the email you used to sign up”.
I clicked on get the new link. the new link sent to my email is a password reset link. which doesn’t fix the problem.
I tried to sign up with GitHub but it said my email already exists. yet I can’t log into my account.
I even tried using my other gmail account but still the same error keeps occuring.
I have been trying since to somplete the sign-up but up to no avail. I sent emails about this but i later got a mail saying my account has been suspended.
Please help. I really need this. Please

Thanks in advance for the help

Hi, what is the email you tried to signup? I can send another verification link to your email, or to bypass this step you can sign up for a Pro account.

I used this email olive.c.uzoma@gmail.com

Hi, apologies for the delay. i have sent you a verification email. Thank you for your patience!


I am trying to log in with my Github account but it keeps sending this message.
Screenshot from 2023-09-19 06-11-23

what could I do?

Hiya @Claudiu :wave:t6: , thanks for reaching out. Your account has not been blocked. The usual solution for this issue is the following steps.

  1. Login to Netlify using the email address and password only.
  1. Once logged into Netlify with the email address and password, then change the GitHub account associated with this email address here: Netlify App
  2. Log out of Netlify.

Once this is done, you should be able to log into Netlify using GitHub or the email address. Both methods of login should work now. If they do not or if there are any other questions, please let us know.

I tried verifying my Identity but after uploading my id it sent me this error.

I now recieved this email

We regret to inform you that your account has been flagged due to increased potential for fraudulent behavior. As a result, we are unable to enable your account. We understand that you may have questions regarding the ban; however, please note that we will not be able to provide further review or additional reasoning for this decision.

We appreciate your interest in our services, and while we understand this may be disappointing news, we take the security and integrity of our platform very seriously. Our Fraud and Abuse Team has thoroughly reviewed the situation, and based on their assessment, the decision to disable your account has been made. We value your understanding and cooperation.

Please how could this be resolved.

Hi, @olive. I’m showing the login and account is active and working for the email address associated this support forum post.

Can you login now? If not, please let us know.