Let's Encrypt SSL not provisioning for talexcharge.com.tr (DNS verified)

Support
1

Hi Netlify Team,

I’m having an issue with SSL certificate provisioning on my custom domain talexcharge.com.tr.

The domain is fully delegated to Netlify DNS (using ns1.p09.nsone.net and others), and DNS propagation is confirmed globally.

However, Let’s Encrypt certificate renewal still fails with the error:
“DNS verification failed – talexcharge.com.tr doesn’t appear to be served by Netlify”.

Could you please manually verify the DNS and trigger the SSL provisioning?

Thank you.

2

I reviewed your DNS configuration and your concern. You mentioned that your domain is fully delegated to Netlify DNS, which means you enabled the Netlify DNS zone in your Netlify account. However, based on the DNS check, I’m seeing different nameservers propagating, and also an A record (75.2.60.5) pointing to Netlify’s load balancer & CNAME www pointing to Netlify site

These A&CNAME records setup is typically used for external DNS, which means your domain isn’t actually using Netlify’s nameservers. As a result, you’re running into issues due to an inactive Netlify DNS zone. This happens when Netlify DNS is enabled, but the domain is still pointing to external nameservers. It causes confusion during SSL provisioning because Netlify tries to validate using its own DNS, which isn’t active.

To fix this, you can either:

  • Delete the Netlify DNS zone and continue using external DNS,
  • Update your nameservers at your domain registrar to use Netlify’s nameservers and fully switch to Netlify DNS.

This should allow SSL to provision correctly.