Let’s Encrypt certificate provisioning fails — DNS verified and Let's Debug All OK

Hi Netlify Support,

I’m having trouble provisioning a Let’s Encrypt certificate for inrev.jp.

Site: inrev
Primary domain: inrev.jp
Alias: www.inrev.jp

I am using Netlify DNS.

Netlify’s Verify DNS configuration reports that DNS verification was successful.

The production Netlify site is public and accessible, and I also ran inrev.jp through Let’s Debug using HTTP-01, which returned All OK.

However, Netlify now reports:

“We could not provision a Let’s Encrypt certificate for your custom domain.”

The HTTPS section only gives me “Verify DNS configuration” and “Provide your own certificate”; there is no option to retry/provision the managed certificate.

Could you please check the certificate provisioning state for this site and re-trigger/reset the managed Let’s Encrypt certificate if necessary?

Thank you.