Let’s Encrypt certificate provisioning fails – DNS verified and Let’s Debug All OK

Support
1

Hi, I’m unable to provision a Let’s Encrypt certificate for my custom domain.

Site: electric-nougat-c5ce58.netlify.app
Domain: greenpatagonia.com.ar
DNS provider: DonWeb

DNS configuration:
Apex A → 75.2.60.5
www CNAME → electric-nougat-c5ce58.netlify.app

Netlify’s Verify DNS configuration reports success.

Let’s Debug reports All OK for:

  • greenpatagonia.com.ar HTTP-01
  • www.greenpatagonia.com.ar HTTP-01
  • www.greenpatagonia.com.ar DNS-01

The DNS configuration has been in place for several weeks, so this does not appear to be a propagation issue.

However, clicking Provision certificate still returns:

“We could not provision a Let’s Encrypt certificate for your custom domain.”

Could you please check the certificate provisioning state for this site/domain and reset or manually trigger provisioning if necessary?

2

With DNS and ACME validation passing, I’d have Netlify check the certificate state internally. Secure HTTPS is just as important for public services like a GEPCO online bill checker or LESCO bill lookup.