Issue with DNS records of external domain propagation

[frontier12345]

Hello

I pointed my domain using CNAME and A to my netlify URL and it is yet to propagate after 24 hours. This my domain frontiergroupltd.com

[Melvin]

Hi @frontier12345,

Thanks for reaching out and welcome to Netlify’s Support Forums!

You’ll need to configure the A Record for frontiergroupltd.com to point to 75.2.60.5, and the CNAME Record should point to majestic-paletas-d56157.netlify.app. You can follow option 1, External DNS, from our Support Guide here:

[Support Guide] DNS Quick Start - How to set up DNS

Last reviewed: February 2022 Note: All options discussed in this guide assume you have already added your custom domain to your Netlify site. Hi there! Need to get your site up and running with DNS? Start here with either Newly purchased domain or Existing domain that you’ve already used. Newly purchased domain If you have a brand new domain purchased from a registrar such as Namecheap or GoDaddy, and you want to quickly get your DNS set up, you have two options: External DNS - Create the…

Note we’re showing that the A Record is currently pointing to 209.205.200.218:

host frontiergroupltd.com
frontiergroupltd.com has address 209.205.200.218
frontiergroupltd.com mail is handled by 0 frontiergroupltd.com.

With the CNAME Record currently pointing to frontiergroupltd.com:

host www.frontiergroupltd.com
www.frontiergroupltd.com is an alias for frontiergroupltd.com.
frontiergroupltd.com has address 209.205.200.218
frontiergroupltd.com mail is handled by 0 frontiergroupltd.com.

Let us know if you have any questions.

[frontier12345]

i already have this pointed, here is the screenshot

[frontier12345]

@Melvin no propagation yet.

[Melvin]

Hi @frontier12345,

Thanks for the follow-up.

I see that the you have the A Record configured and the CNAME Record configured and they have propagated:

host frontiergroupltd.com
frontiergroupltd.com has address 75.2.60.5
frontiergroupltd.com mail is handled by 0 frontiergroupltd.com.

host www.frontiergroupltd.com
www.frontiergroupltd.com is an alias for majestic-paletas-d56157.netlify.app.
majestic-paletas-d56157.netlify.app has address 34.74.37.249
majestic-paletas-d56157.netlify.app has address 35.231.210.182
majestic-paletas-d56157.netlify.app has IPv6 address 2600:1f18:2489:8202::c8
majestic-paletas-d56157.netlify.app has IPv6 address 2600:1f18:2489:8201::c8

However, I’m also seeing that you have a DNS Zone for frontiergroupltd.com, which is instead using smartwebng.com name servers and not Netlify name servers:

dig frontiergroupltd.com NS +trace | tail -n 6 
;; Received 679 bytes from 192.12.94.30#53(e.gtld-servers.net) in 28 ms

frontiergroupltd.com.	86400	IN	NS	ns22.smartwebng.com.
frontiergroupltd.com.	86400	IN	NS	ns21.smartwebng.com.
;; Received 98 bytes from 209.205.200.218#53(ns21.smartwebng.com) in 10 ms

With Netlify, you’ll want to use either External DNS or Netlify DNS and not both at the same time.

The above dig command shows that the Netlify DNS Zone is inactive. You’ll either want to remove the DNS Zone if you’re not planning on using Netlify’s name servers or configure Netlify’s name servers and remove the A Record and CNAME Record for frontiergroupltd.com and www.frontiergroupltd.com.

We have a Support Guide that explains inactive DNS Zones and how to fix them here:

[Support Guide] How to detect and fix inactive Netlify DNS zones

Last reviewed by Netlify Support: April 2022 What is an “inactive Netlify DNS zone”? First, it would help to define the term “DNS zone”. Quoting wikipedia, it says: A DNS zone is any distinct, contiguous portion of the domain name space in the Domain Name System (DNS) for which administrative responsibility has been delegated to a single manager. To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we cre…

We recommend reading through the guide to fix the inactive DNS Zone.