Infinite DNS propagation after domain migration

Support
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1

Hello,
i’m trying to move custom domain www.victoriadom.pl from site 1b0969fc-1953-4573-ac8b-90688ff07b75 to 25bffaf5-f63c-4bab-b0b2-0886f9ffc1d3. I moved the domain, however the SSL certificate could not be generated. I still have shown information about DNS propagation, but it’s been more than 24 hours. Could you look into the problem? It is very important for my client to migrate the site as fast as possible

2

Your domain is not pointing to Netlify:

dig A +short victoriadom.pl
46.242.128.199

Please follow: Configure external DNS for a custom domain | Netlify Docs

3

Actually victoriadom.pl is not pointing directly to Netlify, but it does redirect to www.victoriadom.pl, which points correctly to 75.2.60.5.

dig A +short www.victoriadom.pl
75.2.60.5

The thing is that I cannot set www.victoriadom.pl as primary domain till the SSL is not provided. Could you manually set www.victoriadom.pl as primary domain? We had the same configuration on previous project and got Let’s Encrypt certificate without a problems, so maybe that would do the trick?

4

Hi @victoriadom,

Thanks for the follow-up.

Looks like you have Netlify DNS setup for victoriadom.pl, however, you don’t have the Netlify name servers configured:

dig victoriadom.pl NS +trace | tail -n 6
victoriadom.pl.		3600	IN	NS	dns3.home.pl.
victoriadom.pl.		3600	IN	NS	dns.home.pl.
victoriadom.pl.		3600	IN	NS	dns2.home.pl.
;; Received 104 bytes from 2001:8d8:fe:53:6870::1#53(dns.home.pl) in 51 ms

This shows that home.pl name servers are configured. Without the Netlify name servers configured the DNS Zone is inactive. This Netlify Support Guide walks you through the steps of detecting and fixing an inactive DNS Zone.

Please go through the guide, you’ll want to configure either Netlify DNS (by using the Netlify name servers) or you’ll want to configure External DNS (note that you do not want to configure both Netlify DNS and External DNS as that could cause issues with obtaining the SSL certificate).

This support guide has a video that will go through the process of setting up Netlify DNS: