I'm having an issue with SSL

Support
1

Hey Netlify team,

I’m having trouble renewing the SSL certificate for my project:
lustrous-dieffenbachia-00a9bf.netlify.app

The current Let’s Encrypt certificate is expired and still includes an old domain that I no longer control. This is causing renewal failures and rate limits.

Details:

  • Site name: lustrous-dieffenbachia-00a9bf

  • Old domains on certificate: apps.videokings.ca, *.djing.ca

  • Active domains I want to keep: apps.djing.ca, apps.celebrations.ai, celebrations.ai, apps.photokings.ca

I already removed videokings.ca from my domain list and DNS, but the certificate still references it. There’s no option in the new Cloud UI to delete or reset the certificate manually.

Could someone from the team please remove or reset the existing Let’s Encrypt certificate so I can re-provision a new one with only my active domains?

Thanks a lot — I really appreciate it!

2

Hi,

Your SSL certificate issue requires intervention from the Netlify Support team – this cannot be fixed through the UI or by community members.

What’s happening is, Your existing Let’s Encrypt certificate still references old domains you no longer control (apps.videokings.ca, *.djing.ca). When Let’s Encrypt tries to renew, it needs to verify ALL domains on the certificate, causing the renewal to fail and triggering rate limits.

What you need to do is,
Open an official support ticket at https://support.netlify.com and include:

  • Site name: lustrous-dieffenbachia-00a9bf

  • Issue: SSL certificate renewal failure due to removed domain

  • Domains to keep: List your active domains

  • Mention you’re hitting rate limits

Note that:

  1. Don’t keep trying to renew – this makes rate limiting worse
  2. Netlify Support needs to manually revoke the old certificate and provision a fresh one
  3. Verify your active domains have correct DNS records pointing to Netlify

When removing domains, the certificate should auto-renew within 24-48 hours with the updated domain list. If it doesn’t, contact support proactively before the certificate expires.

The support team handles these certificate resets regularly and should resolve this quickly once they see your ticket.

Hope this helps! Good luck!

3

I’m unable to renew the SSL certificate for my site lustrous-dieffenbachia-00a9bf.netlify.app because it still includes old domains I no longer control (apps.videokings.ca, *.djing.ca). I’ve already removed them from DNS, but the certificate keeps referencing them and renewal fails.

4

Thank you, I’ve submitted a support request!

5

https://netlify.zendesk.com/agent/tickets/436238

6

Hey @mrsimon0007 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!