Https://answers.netlify.com/t/please-free-my-domain-another-project-is-using-this-domain/161621

Support
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1

Hi Netlify Support,

I have a production site that is currently blocked due to a domain issue.

Domain: bdfreightpartners.com
Site: bdfreightpartners.netlify.app
Support case: #555635

Issues:

  • Initially received: “Another project is already using this domain”
  • After DNS + TXT verification, the domain now returns:
    503 {“error”:“usage_exceeded”}
  • I am on a Pro plan and well under usage limits
  • DNS is correctly configured via Cloudflare (A record + CNAME)
  • TXT record “verified-for-netlify” has been added

The .netlify.app version of the site works correctly.

This appears to be a stuck or ghost domain assignment within Netlify.

Could you please:

  1. Release the domain from any other project/team
  2. Attach it cleanly to this site
  3. Clear the 503 state

This is blocking my production launch.

Happy to provide any additional verification if needed.

Thank you.

3

Hey @chriskylewallace :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!