Github login not possible, user with mailadress already exists

Hi there!

I was getting started with gettting a monorepo sub application deploy on Netlify. I played around with settings and stuff and felt like I might have screwed up, so I deleted the account and removed Netlify completely from my Github so I could start again from the beginning, being more careful this time and configure nothing I don’t know anything about.

I deleted my account to get all settings back to default and start fresh, but now I can’t sign up anymore with my Github account login because user with mailadress already exists.

At first I used a personal mailadress and later I changed this into my Github registration mailadres because I was getting serious about it and wanted to use the mailadress I use for dev work where I want to recieve updates on per mail.

I think with the switching of mailadres in the Netlify account settings, I created a “ghost” user with my mailadres I also use for Github.

The mailadress is a public address, it’s thompoppins@gmail.com.

In the maintime I tried signing up with different addresses and even tried to get it working on Bitbucket, but always I get an error message that already a user exists with the mailadress.

Is it possible to connect my address thompoppins@gmail.com back to my OAuth authentication with Github again like it should be?

My last name is not Poppins, Poppins should be the future start up company name I am working and learning hard for every day to realise. I am a paying customer in the future I can promise you that since Netlify is at the top of highest valued deploy development platform, I like to get started!

I am willing to send pictures of identity, password, write notes, put up any number of fingers in a picture to get access again with my Github account login and with keeping my work/business mailaddress set up as it is in Github.

Hope anyone can help me soon, now I can’t implement an frontend app deployment I have to wait before I can progress in a lot of things.

Best regards,
Thom Veldpaus

Hi, @ThomPoppins. Sorry for the delay here.

The usual solution for this issue is the following steps.

  1. Login to Netlify using the email address and password only.

  2. Once logged into Netlify with the email address and password, then change the GitHub account associated with this email address here: https://app.netlify.com/user/settings#connected-accounts

  3. Log out of Netlify.

Once this is done, you should be able to log into Netlify using GitHub or the email address. Both methods of login should work now. If they do not or if there are any other questions, please let us know.