Frontend freezing, not loading, waiting for cache

[perry]

hi there,

could you try something for me? if you have asset optimization set to ON, could you turn it off and see if this fixes things? I know this isnt ideal permanently, but this may be an important clue as to what is happening here.

[solvengo]

Hi Perry,

Asset optimization was already disabled. It’s disabled on all our web apps.

[solvengo]

We’re still having problems with our app on your platform.

Our customers’ business are now in pure chaos.

Building the app locally with production environments doesn’t give any issues.

We tried to create a new app on your website, same results.

We’re running out of options here, and might have to look for alternatives to host our frontend. We can’t afford to let our customers have failed orders for 5 days!

Btw: this problem started on March 28th when Netlify itself had problems CDN and caching.

[solvengo]

Creating a new app actually solved the problem it seems.

But the strange thing is that the app doesn’t load via the domain name.

A problem with a subdomain?

[fool]

That sounds like a separate issue - what’s the API ID (or subdomain) of the new site and what is the name you are trying to access it by that doesn’t work (and in what way does it not work)?

Once I can see that I’ll also be able to compare the difference between the two - to see if I can understand what was causing the problem to start with!

Thanks so much for your help in troubleshooting!

[solvengo]

Hi,

I created a new app in Netlify with ID whyfry-app, and renamed the older to whyfry-app-v1.

This actually solved our problem. Apparently the dns records automatically changed to whyfry-app-v1 while the subdomain was linked in to whyfry-app in the domain settings of the app. Seems like another bug. (frituur.whywaitt.com).

The subdomain works now on a different device connected to a different network, probably dns taking its time.

[perry]

solvengo, glad to see you saw improvement and i’m sorry it took us a bit to look at this.

please do let us know if the problem resurfaces or more problems pop up.

[solvengo]

We’re having the same problem with other apps now. The loading page freezes, but tabs on the home page are partially loaded (hidden). Seems like only a part of our code is being served.

whywaitt-app-dev seems to be affected as well, but our production whywaitt.com runs fine. Difference is, that whywaitt.com didn’t create new builds since February 21st.

Edit: Whyfry-app also has this problem again.

We need to know what’s happening, so we can avoid this on our production.

And this needs to be solved ASAP.

[solvengo]

We’re receiving 502 bad Gateway errors on all apps build after 29 March.

Edit: Had 4 tabs open, all of them failed top loading resources. I honestly think this is a problem on your side.

[hillary]

Hey there, @solvengo

Thanks so much for following up. I am sorry to hear that this issue has resurfaced! I have shared this thread and these details with our team, and they will look into this issue further for you. Stay tuned!

[solvengo]

Thanks for the response Hillary.

Do you have any ETA? We’re afraid of publishing our latest changes as this might cause problems, our customers are eagerly waiting for features we have promised to deliver.

[solvengo]

I found new errors on the site.

This happens both on frituur.whywaitt.com as on whywaitt-app-dev.
(whywaitt.com was last published on 21 feb and has no problems. The core code base of frituur.whywaitt and whywaitt are the same, recent changes after 21 feb are completely different)

1. Site loads slow: “Waiting on cache…” or “waiting on (frituur.)whywaitt.com”.
2. App loads eventually (freezes during usage) or gets stuck on its loading screen
3. Browser console throws “loading chunk ${random number} failed” errors.
4. NEW Error: GET https://frituur.whywaitt.com/assets/kleuren/burgers.png net::ERR_CONNECTION_RESET 200 (EDIT: Happened during Netlify outage)
5. “Site is live” is shown in the middle of the build log, way before all chunks are rendered.
6. EDIT: Can’t reproduce this with Firefox, this only happens on Chromium based browsers and Safari with the most recent version. Possibly a webpack and caching problem?
7. EDIT: When I catch the site freezing, and open multiple tabs they all are stuck on “waiting for cache”. This really sounds like a network problem on Netlify’s side.

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12:14:42 AM: Date: 2022-04-06T22:14:42.712Z - Hash: fedc7443bd851e919173 - Time: 31099ms
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[jonsully]

Greetings @solvengo et. al

For what it’s worth I was doing some refactoring of my personal site two days ago and ran into some interesting issues that I think could be related. It’s a Gatsby site and I was seeing failure behavior of the site once it was ‘live’ including a similar output message of “can’t load this particular chunk file” / “chunk xyz not found”. Upon digging in I confirmed that my build was generating a webpack-runtime file specifying chunks with a particular hash in the filename both locally and via Netlify build (downloaded zip) but the webpack-runtime file that was running on my prod site was the old webpack-runtime file specifying older hash-named chunk files that were no longer live. I don’t know why that file wouldn’t have updated when the build completed and those files were pushed to the CDN.

Anyway, I wanted to force a re-cache of my site files as best I could. I disconnected the site from my Github repo altogether (via netlify web ui), built it locally, and use the ntl deploy --prod cli command to publish a new version of the site. The site has mostly worked the last two days. Mobile still had some issues, but I was content.

Today I hooked it back up to the Github repo and published a deploy. Everything appears to be working without issue () on all fronts. So hopefully whatever happened is fixed

Hope that might spark an idea or two.

–
Jon

[solvengo]

Hi Jon,

Thanks for your response.

In our case we’re using Angular and Ionic. I also traced back the problem to a webpack file throwing an error, but in our case that error is caused by other chunks not being loaded. This happens intermittent at a random interval and with random chunks.

What I did try is to write an error handler that reloads the page when an chunk failed error is thrown. This didn’t work because the errorhandler wasn’t loaded in when the error happened (the handler chunk wasn’t loaded ).

I also deleted a site, created a fresh site and appointed the subdomain to it. Reset cache multiple times. Still didn’t work.

There must be something at interplay between Netlify’s containers/vm’s/cdn, node, npm and Angular. Since we don’t have access to Netlify’s servers we can’t really debug what’s happening.

We’re eagerly waiting on Netlify’s official response.

[jonsully]

@solvengo

What I did try is to write an error handler that reloads the page when an chunk failed error is thrown. This didn’t work because the errorhandler wasn’t loaded in when the error happened (the handler chunk wasn’t loaded ).

Oof. Double whammy there. FWIW if the handler is small enough and the error could be caught globally you may just want to inline that little JS blip into a <script> tag in your index.html…

I’ll keep along this thread. Hopefully support can get you all sorted out.

–
Jon

[solvengo]

Related Problem. We’re also having assets pending intermittently. Same behaviour in Chrome and Safari, while Firefox works correctly.

HTTP requests randomly stuck forever at pending on Chrome and Safari

This is not normal behavior, and hence is not a realistic scenario. Nevertheless, the cause of the original issue may have something to do with how Netlify manages its cache control. The cause of the force-refreshing issue is certainly this. Most sites cache aggressively - Cloudflare, Vercel etc. Eg look at the cache control header on any static resource from Vercel: cache-control: public,max-age=31536000,immutable So when you reload the site, it will serve from local cache. You can reload o…

[solvengo]

It has been 7 days since a follow-up was promised. Our patience is running low.

We loved using Netlify, but it’s ridiculous to work with a platform that takes more than 12 days to solve an issue.

Our customers are constantly complaining that their customers think that their payments weren’t processed because the site intermittently freezes.

We’re looking for alternative platforms to host our web app as of now.
Some of our customers are waiting for promised crucial features. We have to move on.

[hillary]

Hi there @solvengo,

I apologize that this hasn’t been a smoother experience for you and that this issue has not been resolved in a faster manner. I have shared your thread again with our team, as it is past my debugging skills.

The Support team is currently growing, and we do our best to respond to everyone in a timely manner. Unfortunately, this thread has had a bit or a delay as we have had more on our plate than usual.

I see that you’ve been a forum member for a few years now and I hope we’ve built enough trust over that time that you’ll stick around. If not, I will be sure to share that this had a deciding impact on your time at Netlify.

Again, I hope to have more information for you as soon as possible.

[solvengo]

Thank you for the update.

We’re going to deploy the new changes on Netlify and hope for the best.
We have a back-up plan in case things go wrong.

In the meantime, I discovered that this problem occurs less when the cache is not disabled on Chrome (1 out of 100). Hence why I couldn’t reproduce it on Firefox, as I use Chrome for development I had the cache set to disabled.

Hope this helps your team to look into this problem. We would still like to know as fast as possible about what’s going wrong.

[hillary]

Hey there, @solvengo

A member of our Support Team has followed up via the helpdesk ticket you opened. You should now have a response in your email! If you do not see any outreach there, let me know.