Free plan — production deploys blocked by "Account credit usage exceeded" despite 30/30 credits available

Support
1

Hi,

Production deploys on my team are blocked by a credit flag, but my billing
page shows a full credit balance. This looks like the stale-flag issue several
other free-plan users have reported recently.

Team: APP DILETTA
Site: delta-gp.netlify.app (bef9a9e9-a6bd-4f85-ac5a-4995c86420ea)
Billing period: Jul 31 – Aug 30
Credits available: 30

What the billing page says:
“APP DILETTA is now running on operational credits. Your published sites are
still live, but production deploys and Agent Runners are paused. The
remaining balance is from operational credits that help keep your sites
online and can’t be spent on production deploys or Agent Runners.”

What the CLI returns on netlify deploy --prod --no-build --dir dist:
JSONHTTPError: 403
{ “error”: “Account credit usage exceeded - new deploys are blocked until
credits are added” }

Two details that point to a stale flag rather than real exhaustion:

  1. The billing page reports 30 credits available, not 0.
  2. Draft deploys still succeed — only --prod is refused. The most recent draft
    went through fine (6a7c6c80546e45905f32c025).

Could you check whether the credit flag on this team is stuck, and clear it if
so? Happy to provide any account details you need.

Thanks.