Form notifications never delivered to one address (suppression list?)

Support
1

Hi,

Form notification emails are not delivered to one of my two notification
addresses, and I suspect the address is on a suppression list.

Site: menuindex.net
Site ID: 49de0b4d-9d4e-44b5-be59-03bafc0948b2
Form: request
Affected address: team@menuindex.net

Both notifications are configured under Form submission notifications.
When the form is submitted, the notification reaches my other address
within seconds, but nothing ever arrives at team@menuindex.net.

Evidence that the message is never sent at all:
I ran an Email Log Search in the Google Workspace admin console for
recipient team@menuindex.net. There is no message from Netlify in it,
neither delivered, nor rejected, nor quarantined. So Google never
received it. The mailbox is healthy and receives mail from other senders
normally, and its DNS is complete: MX, SPF, DKIM and DMARC are all
present and valid.

Likely cause: on 30 August 2026 our Google Workspace subscription was
briefly suspended over a failed payment and that mailbox rejected mail
for a few hours. I expect hard bounces were recorded during that window
and the address was suppressed. The mailbox has worked normally since
the same day.

Already tried: I deleted the notification for team@menuindex.net and
recreated it from scratch, then submitted a new test. No change, so
recreating the notification does not clear the suppression.

Could someone please check whether team@menuindex.net is on the
suppression list and remove it?

Thanks.

2

It sounds like the issue could indeed be related to a previous hard bounce or suppression. Since the notification reaches the other address but never appears in Google Workspace’s email logs, checking Netlify’s delivery/suppression records for team@menuindex.net would be a good next step. Recreating the form notification usually wouldn’t remove an address-level suppression, so I’d contact Netlify support to have the address checked and, if necessary, removed from the suppression list.