Error: "We could not provision a Let’s Encrypt certificate for your custom domain"

[Accudio]

Hi,

I am trying to get SSL working on three sites, all subdomains of the same domain name.
Although the DNS has propogated and the UI says it’s verified, I get the error “We could not provision a Let’s Encrypt certificate for your custom domain” when I try to provision certificate.
The sites are:

• v1.accudio.com (accudio-v1.netlify.app)
• v2.accudio.com (accudio-v2.netlify.app)
• v3.accudio.com (accudio-v3.netlify.app)

Earlier in the day I moved away from Netlify to Cloudflare for the nameservers of accudio.com, I wonder if that has something to do with it?

Thanks,
Alistair

[Pie]

Yep, that can absolutely impact things, I’m afraid:

[Support Guide] Why isn’t my SSL certificate provisioning automatically with Cloudflare & Netlify? Are there other problems with using Cloudflare in front of Netlify?

Netlify won’t be able to provision an SSL certificate for your hostname(s) when the DNS records for a site point to Cloudflare because Cloudflare - not Netlify - is serving the content. Note: We recommend not using both Cloudflare’s CDN (“Accelerate and Protect”, the orange cloud in their UI) and Netlify for the same site at the same time. Why? Read on! Netlify’s web service is not designed to work optimally with another CDN “in front of” our CDN. Proxying to our service is in general not sup…

[Accudio]

Hi,

It was without Cloudflare’s proxying, I am well aware of the issues that causes and do not use it.

It seems to be sorted now, just took 4/5 days to get a certificate. Thankfully they are websites that are for archive purposes so they don’t get many visitors.

Thanks