Error creating an account. Flagged

Hello, I was trying to create a Netlify account with my Github and I was flagged. “Unfortunately, your account has been flagged by our automatic fraud protection system.” I need help creating my account please. I think my mistake was my negligence clicking log in with Github instead of sign up with Github but I cant see a way to solve it from my end so far.

hiya :wave:t6: thanks for reaching out and welcome to the Netlify support forums. Please follow the support guide below.

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Hey sorry I saw this page I think from another post while meandering about. The tickets are for paid plans, no? I think I’m on free? literally just creating the account so I can’t even have the option to pay for anything if that was my intention. Do I still qualify to submit a ticket in regards to the failed sign-up fraud pickle I’m in since I guess I’m free plan I just saw repeated comments that the forum is the only hope on this level? (Asking so I understand if the ticket is an option or I will have to pay for that if it’s only available for paid plans. :pray:t4:)

Yes, we can assist with login issues in our helpdesk for any plan level.

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Thank you, I’ll make the ticket submission :pray:t4:

How do I, as the email says
“We have received your message about your log in issue. We’ll need you to provide a screenshot(s) of the error you are facing as well as the associated email address before our team can analyze this request.” I submitted the ticket with the email already and didn’t see a place to submit screenshots.
I don’t think the email from zendesk allows replies, my response bounced. Is there an alternative I can send what’s being asked for or is this just a system response to get the case number(which I got thank you)?

Thanks for reaching out! I have sent your query to our helpdesk. our team will follow up with you via email on ticket #328001

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Okay thank you so so much :pray:t4:

Hello, my account was sorted under the case number (327644) the first one I got an email from the submitted ticket. Thank you so much and to the team :pray:t4: