Hello Netlify Support Team,
Site name: www.aeinsurancegroup.net (custom domain)
Issue: Form submissions appear in the Netlify dashboard (verified) and email notifications are being sent to personal gmail (for testing), but email notifications to contact@aeinsurancegroup.net are not being delivered.
What I’ve checked:
Form submissions ARE being received (visible in Forms tab)
Email notification IS configured correctly in Netlify UI
Recipient inbox AND spam folder checked in Mail provider- nothing there
Ask Netlify chatbot suggested the email might be on the hard bounce list
Request: Please check if contact@aeinsurancegroup.net is on the hard bounce list for this site and remove it if so. Thank you!
Hey @aerylee 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!