Domain divinenailsalon.com not active after configuring CNAME and A records

Hi,

I purchased a domain name on Squarespace and configured CNAME and A DNS records for my Netlify website.

Domain: divinenailsalon.com
Website: https://keen-hamster-47b88c.netlify.app/

Currently, only the domain www.divinenailsalon.com is active, while divinenailsalon.com is still not active (awaiting external DNS). I have waited for more than 24 hours, but it is still not active.

Could you please help me check if there is any problem with my domain and website?

Thank you,

There is a issue with the DNS configuration.

You have added Netlify name servers while still haveing Squarespace name servers

$ dig divinenailsalon.com NS
divinenailsalon.com.	4502	IN	NS	dns1.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns2.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns3.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns4.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	ns01.squarespacedns.com.
divinenailsalon.com.	4502	IN	NS	ns02.squarespacedns.com.
divinenailsalon.com.	4502	IN	NS	ns03.squarespacedns.com.
divinenailsalon.com.	4502	IN	NS	ns04.squarespacedns.com.

(this is also in whois divinenailsalon.com | egrep '^Name Server')

If you are wanting to use Netlify DNS (see [Support Guide] Should I use Netlify to manage my DNS?) you need to remove the Squarespace name servers.

Also when using Netlify DNS you do not configure A or CNAME records rather you assign a domain to a site and NETLIFY records are automatically created.

If you don’t want to use Netlify DNS you can configure external DNS (in this case remain using Squarespace DNS) which is when you use A and CNAME records (see [Support Guide] DNS Quick Start - How to set up DNS)

Currently requests for divinenailsalon.com and www.divinenailsalon.com are randomly handled by Netlify or Squarespace

$ dig divinenailsalon.com +trace
divinenailsalon.com.	3600	IN	SOA	dns1.p01.nsone.net. hostmaster.nsone.net. 1706600539 43200 7200 1209600 3600
;; Received 113 bytes from 2620:4d:4000:6259:7:4:0:1#53(dns1.p04.nsone.net) in 28 ms
$ dig divinenailsalon.com +trace
divinenailsalon.com.	3600	IN	SOA	dns1.p01.nsone.net. hostmaster.nsone.net. 1706600539 43200 7200 1209600 3600
;; Received 113 bytes from 45.54.22.1#53(ns01.squarespacedns.com) in 168 ms
$ dig www.divinenailsalon.com +trace
www.divinenailsalon.com. 14400	IN	CNAME	keen-hamster-47b88c.netlify.app.
;; Received 97 bytes from 198.51.45.68#53(dns4.p04.nsone.net) in 28 ms
$ dig www.divinenailsalon.com +trace
www.divinenailsalon.com. 14400	IN	CNAME	keen-hamster-47b88c.netlify.app.
;; Received 97 bytes from 45.54.22.1#53(ns01.squarespacedns.com) in 176 ms

Decide on either Netlify DNS or external DNS and follow the support guides and documentation to configure it.

Another great resource for all things DNS is

Hi, thank you for your reply.

I read the documentation for configuring external DNS that only requires configuring type A and CNAME for the Netlify website. I have configured it as instructed for 24 hours, but my website is still not active. If I configure external DNS, I don’t need to delete the Squarespace nameservers, right? I have attached a screenshot for easier review.

If you are using external DNS you need to remove the Netlify name servers from Squarespace

divinenailsalon.com.	4502	IN	NS	dns1.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns2.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns3.p04.nsone.net.
divinenailsalon.com.	4502	IN	NS	dns4.p04.nsone.net.

Also ensure you remove the domain from the Netlify Domains page in the dashboard.

It works now, thank you very much :slight_smile:

1 Like

glad to hear you found a solution to your problem!