Domain already hosted on another account

Netlify Name: https://deluxe-gingersnap-68d1f1.netlify.app
Domain Name: CORPORACOESGALVAO.COM.BR

Im trying to change the url to a custom domain but everytime i get the message corporacoesgalvao.com.br or one of its subdomains is already managed by Netlify DNS on another team.
I already asked the previous team to remove the domain and according to them they did so but i still cant use it.

Hey there, You will need to verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

not sure if i did it right but its done.

I want to transfer my netlify domain to other registar i dont know how i asked many times to netlify support but they didnt answer help please

hmm doesn’t seem correct. I’m still seeing the following:

 % host -t txt verified-for-netlify.corporacoesgalvao.com.br
Host verified-for-netlify.corporacoesgalvao.com.br not found: 3(NXDOMAIN)

You should go to wherever you own your domain and in the value section input the link to this thread.

hiya :wave:t6: what domain is this for?

I added the “.” at the end like the other post said, hope it works now.

Hi, ovisu. Thank you for making the verification TXT record. Now that the verification is complete, please feel free to delete it at any time.

hi @ovisu The domain as been removed from the other account and it should be possible for you to add it now. However, if you still cannot or if there are any questions, please reply here to let us know.

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Thanks a lot for all your support! I will try using the domain asap and comeback with a feedback.