DNS Verification Failed for .app Domain – SSL Certificate Not Provisioning

Support
1

Hello Netlify Community,

I’m experiencing DNS verification issues with my .app domain and need help resolving them.

Netlify Site Name: spontaneous-narwhal-1d65ad.netlify.app
Custom Domain: getnip.app

The Problem

Netlify isn’t provisioning an SSL certificate for getnip.app. The error message reads:
“DNS verification failed – getnip.app doesn’t appear to be served by Netlify.”

What I’ve Done So Far

  1. DNS Records:
  • My apex domain (getnip.app) has the following A records:
    • 75.2.60.5
    • 99.83.190.102
  • My www subdomain has the following CNAME:
    • apex-loadbalancer.netlify.com
  1. Actions Taken:
  • Verified that the DNS records have propagated globally using DNSChecker.
  • Removed conflicting or duplicate DNS records.
  • Deleted the Netlify DNS zone and re-added the domain as external DNS.
  • Ensured DNSSEC is disabled (or valid) for .app.
  • Clicked “Retry DNS verification” multiple times in the Netlify dashboard.

Current Status

Despite these steps, DNS verification still fails, and the SSL certificate isn’t being provisioned. I’ve waited over 24 hours for changes to propagate, and the issue persists.

What I Need

I’d appreciate help identifying what might still be misconfigured or missing to resolve this issue. Is there anything else I need to check or adjust?

Thanks in advance for your assistance!

1 Like
2

Replying to bump, running into the same issue. Are .app domains not supported?

3

Hi @gitnip-app,

Thanks for reaching out and welcome to Netlify’s Support Forums!

Your site hasn’t had a successful deploy yet. You’ll need a successful deploy for the SSL to get provisioned.

I see an issue here:

6:08:40 PM: Failed during stage 'preparing repo': For more information, visit https://docs.netlify.com/configure-builds/troubleshooting-tips/#build-fails-with-error-128: Warning: Permanently added 'github.com' (ECDSA) to the list of known hosts.

ERROR: Repository not found.
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.
: exit status 128

Could you try re-linking the GitHub repo in the UI and see if that helps?