DNS Configuration Issues: CNAME Not Propagating & SSL Certificate Not Provisioning (Page Not Found Error)

Support
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1

Hello, I’m having issues with setting up my custom domain on Netlify. Despite following the official guides from both Loopia (my domain provider) and Netlify, my website is still not functioning correctly after 24-48 hours. Below are the details:

1. Domain Setup:

  • Added my custom domain to my Netlify site (e.g., example.com).
  • For the www subdomain, I’ve configured the CNAME record to point to mysite.netlify.app (matching my Netlify subdomain).
  • For the root domain (e.g., example.se), I’ve set up A records pointing to Netlify’s IP address:
    • 75.2.60.5

2. DNS Propagation Status:

  • The A records seem to have propagated correctly (checked with DNS propagation tools).
  • However, the CNAME record has still not propagated after 24-48 hours.

3. SSL Certificate Issue:

  • I see a warning in the SSL/TLS section on Netlify: “Unable to provision Let’s Encrypt certificate.”
  • The DNS verification process is still pending, and I cannot access the site over HTTPS.
  • When I click on “verify DNS configuration” it says “DNS verification was successful” but then if I refresh it goes back to the previous error message.
  1. Page Not Found Error:
  • When I visit the custom domain (example.se), I get a “Page Not Found” error.
  • I’m not sure whether this is related to the DNS configuration or SSL certificate provisioning.

5. What I’ve Tried:

  • Double-checked and reconfigured DNS settings (both A records and CNAME).
  • Cleared the DNS cache and tested the site from different devices and networks.
  • Used DNS propagation checkers to confirm that the A records have propagated, but the CNAME has not yet.
  • Contacted Loopia support who said the DNS records look correct on their end.
  • Waited 24-48 hours for changes to take effect.

6. Questions:

  • Should I be concerned that the CNAME record is taking this long to propagate?
  • Could the “Page Not Found” error be related to DNS or SSL issues?
  • Is there anything I can do to troubleshoot the SSL/TLS certificate issue further?
  • Is there any other action I should take to fix the domain setup and get my site working?

Any advice or suggestions would be greatly appreciated!

2

No where in your post do I see the domain name mentioned which is the only thing that can allow us to check this.

3

Hi, sorry about that, the custom domain name is recoverssweden.se and the netlify domain is recoverssweden.netlify.app.

4

This should be resolved.

5

I see that the site has an SSL/TLS certificate so thank you for that. However, I still get the “page not found” error and when checking the DNS status, the CNAME still hasn’t propagated. Is there something else that needs to be done to fix this? Thanks.

6

Hi, @christina.baldwin. You do not have an index.html file at the base of the publish directory.

There is a support guide about this here:

You will need to add that file before content will be shown.

7

Thank you for pointing that out! It seems I didn’t upload the build folder to Netlify (rookie mistake). It’s working now. Thanks again for the help!

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