Custom domain is no longer working with NameCheap domain

Hi there,

My site name is:

I am having DNS issues with my custom domain.

The domain is:

The domain is held with NameCheap and is currently active. I’m using the following name severs as recommended by the Netlify admin panel/documentation.

For the both the primary domain and the www redirect I can see a coloured tick next to the Netlify DNS label.

My current DNS records with Netlify are: 3600 IN NETLIFY 3600 IN NETLIFY

Everything has been running smoothly since I intially setup the account, but I noticed today that I can’t access the site via the custom domain. I can only access it via the Netlify site name.

When I do a traceroute I get the following response:

➜ traceroute

traceroute: Warning: has multiple addresses; using
traceroute to (, 64 hops max, 52 byte packets

1 ( 3.350 ms 1.814 ms 1.649 ms
2 ( 12.780 ms 12.876 ms 14.205 ms
3 ( 14.196 ms 14.571 ms 14.472 ms
4 ( 14.882 ms 13.909 ms 13.489 ms
5 ( 14.455 ms ( 15.198 ms ( 15.609 ms
6 ( 13.592 ms ( 14.861 ms ( 14.486 ms
7 ( 15.596 ms ( 14.752 ms ( 14.216 ms
8 ( 14.092 ms ( 14.623 ms ( 14.858 ms
9 ( 15.415 ms ( 19.577 ms ( 19.457 ms
10 * * *
11 * * *

I will also raise a request with NameCheap support just in case there is an issue at their end. From within the NameCheap admin panel I can see the domain is active and name severs have been configured correctly.

Any help or advice you could provide would be greatly appreciated :slight_smile:


Carl Osterly

Hi @costerly,

Thanks for reaching out and welcome to Netlify’s Support Forums!

Are you still having issues? I’m able to visit

I also see that your Netlify name servers are configured:

dig NS +trace | tail -n 6 3600	IN	NS 3600	IN	NS 3600	IN	NS 3600	IN	NS
;; Received 141 bytes from 2620:4d:4000:6259:7:4:0:3#53( in 41 ms

Are you seeing this only on specific networks? If you try another network and/or another computer do you have the same issue? If you are still having issues, could you tell us what happens when you visit Do you see an error message?

Hi Melvin,

My apologies for the late reply. Thanks for taking the time to complete the tests, I really appreciate it.

It turns out that I’m having a problem only accessing the site through my employers VPN. I’ve spoken with our network administrator and he says he’s not aware of any configuration issues or problems that would prevent me from accessing the site.

Having said that he is unable to access the site via our VPN, so I think there’s definitely an issue at our end.

I can access the main Netlify web site via our VPN so now I’m trying to determine why my web site which is hosted on the same Netlify infrastructure will not resolve.

Are there any test URL’s that I could provide my network administrator to demonstrate that the issue is not related to my site? Are there specific DNS or IP connectivity tests I could get the network admin to do that might narrow down the issue. Perhaps we are blocking ourselves from some or all parts of the Netlify network by accident?

I know the issue is with our VPN but I’m not sure how I’m going to go about proving this to my network admin.

Any help or advice you could provide would be greatly appreciated.



Hi @costerly,

A site you could test against that is on Netlify is Would that work for your testing purposes?

Hi Melvin,

Thanks for your reply. I can access via my work VPN. So I guess that’s a good sign. I’ll have a talk with our network administrator and see what I can work out.