Custom domain (dogechoco.xyz) shows "Page not found" despite correct DNS and site configuration

Support
1

Hello Netlify Support team,

I am having a persistent “Page not found” issue with my custom domain, and I have already tried all the standard troubleshooting steps.

  • Netlify Site Name: prismatic-cannoli-d3d976.netlify.app
  • Custom Domain: dogechoco.xyz

The Situation:

  • The Netlify subdomain (prismatic-cannoli-d3d976.netlify.app) works perfectly.
  • The custom domain (https://dogechoco.xyz) shows a Netlify 404 “Page not found” error. This confirms that DNS propagation from my registrar (Namecheap) to Netlify is successful.

Troubleshooting Steps I Have Already Taken:

  1. Waited over 24 hours for DNS to fully propagate.
  2. Confirmed that all 4 Netlify nameservers are correctly configured at my registrar.
  3. Removed and re-added the custom domain in the Netlify UI.
  4. Triggered a “Clear cache and deploy site” multiple times.
  5. Added a _redirects file with the content /* /index.html 200 to the public directory and confirmed it was deployed.
  6. Tested on multiple browsers, in incognito/private mode, and on different networks (mobile cellular data).

Despite all of this, the custom domain still serves the “Page not found” error. Could you please check on your end if there is an internal routing, provisioning, or CDN issue with this custom domain? It seems all user-side configurations are correct.

Thank you for your help.

2

Hello, heñp me. please

3

@dogechocodapp Check what files you have deployed with the Deploy File Browser:

https://answers.netlify.com/t/new-feature-browse-files-in-your-deploy-with-the-deploy-file-browser/105196

You’ll find that there’s no index.html at the root level in the deployed files.

Once you see what you’ve deployed, you should be able to figure out how to adjust your build settings (and perhaps that odd redirect that you added), to get a correct result.

1 Like
4

Thank you very much, with your help and with Gemini 2.5 Pro we have achieved it!