Cannot provision Let's Encrypt certificate for .com.br domain – DNS verified successfully

Support
1

DNS is fully propagated and verified successfully on Netlify, but Let’s Encrypt certificate provisioning keeps failing for barbeariasoares.com.br.

  • A record pointing to 75.2.60.5 :white_check_mark:

  • CNAME www pointing to Netlify :white_check_mark:

  • No CAA records :white_check_mark:

  • DNSSEC chain is secure :white_check_mark:

  • DNS verification passes on Netlify dashboard :white_check_mark:

Still getting: "We could not provision a Let’s Encrypt certificate for your custom domain.

3

Hey @markinferreira32-sou :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!